We accept returns for online orders within 14 days from the date of delivery. Items must be in their original condition, that have not been worn, altered, washed and without make-up marks with all tags attached. Where provided, belts and dust bags must also be included as part of the return.

We do not currently offer free returns. You will be responsible for the cost of your return. We recommend that you used a tracked service.

In the event we do not receive your return, we will require your proof of postage in the form of a receipt with the value of the parcel clearly stated with the tracking number included. We reserve the right to refuse a refund if this is unable to be provided.

To make a return, please email us info@wherk.co.uk within 14 days of receiving your order.

1. Enter your order number and email address. 

2. Include item details you would like to return and the reason for your return. 

3. Once approved by our support team.  We will then send you the returns address.  You are responsible for the returns cost. Please ensure the postage method includes tracking, and correct package value. We unfortunately cannot be responsible for any lost parcels.  

Returns may take a few days to reach us. We always try to deal with returns as soon as they arrive. However, during busy periods, please allow up to 28 days for your return to be processed.

REFUNDS

Please allow 10 working days from the date of receipt for returns to be inspected and processed.

Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.

ORDER CANCELLATION

We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.

Please contact our customer service team via email - info@wherk.co.uk